About this course

This half day session will provide a brief introduction to Quality Improvement (QI) for NHS staff, Service Users and Carers who are either involved in QI projects or thinking about being involved and want to learn more about the Model for Improvement. During this CPD accredited training you will learn about the model for improvement, how to develop a driver diagram and run PDSA cycles
We will also start to explore the use of data as measures for improvement

Skills You will Learn

  • Knowledge of the Model for Improvement as a framework to facilitate improvement  
  • Recognise what makes a SMART Aim (i.e. Specific, Measurable, Achievable, Realistic, Timely) 
  • Facilitate and develop a basic Driver Diagram  
  • Interpret run charts and distinguish between the family of measures  
  • Understand how to collect data for improvement   
  • Appreciate the running and value of a PDSA cycle   
  • Aware of additional support and next steps for QI development


21 March 2024


09:30 am - 01:00 pm


Half day


Face to face


  • Any Health Care Professional



QI Bitesize


The trainer

Geetika Singh, Head of QI


Geetika works as Head of Quality Improvement at Central North West London (CNWL). She is a qualified Physiotherapist with 20 years of NHS experience within the acute, community and mental health sectors, working in quality improvement for over a decade. She has led many multi-site, multi-disciplinary QI programmes and collaboratives and trained as an IHI Improvement Advisor in 2017.

Her work included improvement and prevention of falls, diabetes, acute kidney injury, invasive procedures, and advanced care planning.  The delivery of these programmes has resulted in significant change. She has shared her work at various national and international conferences. Her work was recognised as runner up at the 2016 National Patient Safety HSJ Awards.

Geetika is a strong advocate for Expert by Experience in co-design and co-production within her QI work. Recently, she worked alongside service users, carers and staff to co-design the Expert by Experience Improvement forum that facilitated higher SU&C involvement in improvement projects across the CNWL.

Peter Toohey, Improvement Advisor


I am a paediatric intensive care nurse by background. Currently, I am an Improvement Advisor and Coach with the CNWL Improvement Academy.

I have work in both clinical and non-clinical leadership roles within the NHS. Most recently, I have come from an operations management role with Theatres & intensive care at the Royal Free London NSHFT. I have led wide-scale safety improvement collaboratives at both regional and local levels with UCL Partners, Royal Free London & CNWL NHSFT in collaboration with the IHI.

I am passionate about safety and improvement within healthcare and am looking forward to working with individuals and teams to support improvement across the system.

Bridget Browne, Improvement Advisor


Bridget joined the NHS in 2002 and has 20 years experience of working in mental health and community Trusts. Before becoming an Improvement Advisor at CNWL, Bridget worked in Programme Management roles in Redesign, Transformation and Improvement.

Bridget trained in improvement methodology and coaching with the Institute for Healthcare Improvement. She is passionate about improvement, particularly the people side of change and the role of leadership in improvement. Bridget has lead Improvement Collaboratives and supported many teams to make demonstratable improvements in their local context.

Peter Smith, Improvement Advisor 

Peter Smith.png

Peter originally trained as an engineer, with a Batchelor of Engineering degree in Aerospace Engineering and later graduated from Kingston University with a Masters in Public Sector Strategy, Health Pathway. His dissertation explored implicit and explicit rationing of healthcare in the UK.

Peter has fulfilled various management roles in the NHS during a career spanning over 30 years, including service and business management, Service redesign and quality improvement.  Improvement training includes PRINCE2 / LEAN practitioner accreditation and completion of IHI Improvement Coach and Improvement Advisor courses. Peter has worked as a Programme Manager in service redesign and improvement teams at Central and North West London NHS Foundation Trust (CNWL) for the last 10 years.

Peter has managed multiple transformation and quality improvement programmes across clinical and non-clinical settings including Corporate Support Services, Sexual Health process redesign in HIV Services and 2 Quality Improvement Programmes in the areas of reducng Falls and preventing the development of Pressure Ulcers.

Teaching is a skill that is central to Peter’s current role as an Improvement Advisor and Coach in CNWL.  He is experienced at teaching the model for improvement at all levels of learning from new learners through to advanced improvement techniques.

Vernanda Julien, Improvement Coach


I have an MSc in Medical Parasitology from The London School of Hygiene and Tropical Medicine, however, my journey in the NHS began as a healthcare assistant  where I became involved in quality improvement work. I have several years of experience working in quality improvement which has been driven by my passion to improve the quality of services offered by the NHS.  I was the Physical Health Innovation Lead in Kensington and Chelsea where I led quality improvement work in inpatient and community mental health teams with the aim of improving the quality of assessments and documentation of physical health assessments and interventions. I also co-led a project aimed at improving the wellbeing of staff in an inpatient mental health unit.

I am currently employed as an Improvement Coach where I coach quality improvement teams across CNWL who are trying to find innovative ways to improve the quality of services they provide to patients and improve the general working environment for staff. I regularly deliver Bitesize QI training to staff which is an introduction to the Institute for Healthcare Improvement’s Model for Improvement. I facilitate workshops with staff where I support them with using tools and techniques to help them understand the problems within their services and utilise a structured approach to test changes with the aim of improving their processes.

Dr Isaac Sarkodie Obeng, Improvement Coach


Dr Isaac Sarkodie Obeng is an improvement Coach at CNWL and he is very passionate about patient or service user involvement in quality improvement initiatives. He has considerable experience having worked as a clinician, healthcare manager and an academic. The synergistic value obtained from this career path informs his improvement practice. His international experience also helps him share unique insights for quality improvement.

As a Fellow of the Higher Education Academy, he has demonstrable competencies in adopting a wide array of effective educational approaches to support teaching and learning. He is also able to incorporate current subject and pedagogic scholarship within quality improvement training, as part of an evidence-based approach to improvement practice.

Sam Diaz-Hernandez​, Improvement Coach

Sam originally qualified as Social Worker and later completed a PGcert in Social Policy and Social Research at UCL. He has several years of working within the health and social care sector in private, NHS and third sector organisations. He qualified as a Quality Coach and since then he has been not only leading in QI projects, but also coaching other teams alongside his previous clinical role as a Case Manager in the community.