About this course

This half day session will provide a brief introduction to Quality Improvement (QI) for NHS staff, Service Users and Carers who are either involved in QI projects or thinking about being involved and want to learn more about the Model for Improvement. During this CPD accredited training you will learn about the model for improvement, how to develop a driver diagram and run PDSA cycles.We will also start to explore the use of data as measures for improvement.

Skills You will Learn

  • Knowledge of the Model for Improvement as a framework to facilitate improvement  

  • Recognise what makes a SMART Aim (i.e. Specific, Measurable, Achievable, Realistic, Timely) 

  • Facilitate and develop a basic Driver Diagram  Interpret run charts and distinguish between the family of measures  

  • Understand how to collect data for improvement   

  • Appreciate the running and value of a PDSA cycle   

  • Aware of additional support and next steps for QI development  

Nye Bevan 1
Trust Headquarters
350 Euston Road
London NW1 3JN


10 September 2024


09:30 am - 01:00 pm


Half day


Face to face


  • Any Health Care Professional



Bitesize QI (face to face)


The trainer

Geetika Singh, Head of QI


Geetika works as Head of Quality Improvement at Central North West London (CNWL). She is a qualified Physiotherapist with 20 years of NHS experience within the acute, community and mental health sectors, working in quality improvement for over a decade. She has led many multi-site, multi-disciplinary QI programmes and collaboratives and trained as an IHI Improvement Advisor in 2017.

Her work included improvement and prevention of falls, diabetes, acute kidney injury, invasive procedures, and advanced care planning.  The delivery of these programmes has resulted in significant change. She has shared her work at various national and international conferences. Her work was recognised as runner up at the 2016 National Patient Safety HSJ Awards.

Geetika is a strong advocate for Expert by Experience in co-design and co-production within her QI work. Recently, she worked alongside service users, carers and staff to co-design the Expert by Experience Improvement forum that facilitated higher SU&C involvement in improvement projects across the CNWL.

Peter Toohey, Improvement Advisor


I am a paediatric intensive care nurse by background. Currently, I am an Improvement Advisor and Coach with the CNWL Improvement Academy.

I have work in both clinical and non-clinical leadership roles within the NHS. Most recently, I have come from an operations management role with Theatres & intensive care at the Royal Free London NSHFT. I have led wide-scale safety improvement collaboratives at both regional and local levels with UCL Partners, Royal Free London & CNWL NHSFT in collaboration with the IHI.

I am passionate about safety and improvement within healthcare and am looking forward to working with individuals and teams to support improvement across the system.

Dr Isaac Sarkodie Obeng, Improvement Coach


Dr Isaac Sarkodie Obeng is an improvement Coach at CNWL and he is very passionate about patient or service user involvement in quality improvement initiatives. He has considerable experience having worked as a clinician, healthcare manager and an academic. The synergistic value obtained from this career path informs his improvement practice. His international experience also helps him share unique insights for quality improvement.

As a Fellow of the Higher Education Academy, he has demonstrable competencies in adopting a wide array of effective educational approaches to support teaching and learning. He is also able to incorporate current subject and pedagogic scholarship within quality improvement training, as part of an evidence-based approach to improvement practice.