At Central and North West London NHS Foundation Trust (CNWL) we are dedicated to safeguarding and preserving your privacy when visiting our site or using our services. This privacy policy explains what happens to any personal data that you provide to us, or that we collect from you.
You may access and use this website if you agree to be legally bound by the terms set out below. If you do not agree to be legally bound by those terms please do not access and/or use www.cnwl.nhs.uk
This site is only intended for use by people who live in England.
CNWL and its partners make decisions on what data is processed and how this will be done. This role is undertaken in accordance with the General Data Protection Regularly (GDPR) and the Data Protection Act 2018.
For all requests regarding the control of your data, please contact Central and North West London NHS Foundation
Gordon HospitalBloomberg StreetLondonSW1V 2RHEmail: heathrecords.cnwl@nhs.net
For concerns about how your information is being processed, contact our Data Protection Officer via cnwl.dpo@nhs.net
We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
This website is managed by Central and North West London NHS Foundation Trust (CNWL).
For your own personal non-commercial use you may copy, download, adapt or print off copies of the materials, information, data and other content included on www.cnwl.nhs.uk ('CNWL content'). You will need to obtain permission in writing from us before you make any other use of CNWL content.
The rights in images, trade marks, trade names, logos included on www.cnwl.nhs.uk are owned by us and/or third parties. You will need to obtain permission in writing from the owner before you may use these images, trade marks, trade names, logos in any way.
We collect the following information from people visiting the website:
- Site usage information, using cookies and page tagging techniques
- Personal data:
If you submit a payment to take part in a course we collect personal data (as described in the Data Protection Act 1998) from you. This data is stored temporarily for the purpose of managing course bookings only.
Personal data is data that relates to an identifiable living person and can include your name, address, phone number. The data collected when you submit a booking form includes name, address, email and telephone number.
The data submitted via the booking form is emailed securely to the service for processing. It is stored temporarily on www.stepup.cnwl.nhs.uk for no more than 30 days then deleted.
No payment information is stored on the CNWL site. For payments we use a third party application, Worldpay, who process the payment according to their privacy policy
The information you submit will be stored temporarily on our website server for no more than 90 days
We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. You should visit this page regularly so you know:
- What personal information CNWL collects
- How CNWL uses your personal information
- When (if ever) CNWL shares your personal information with someone else
This website contains links to other NHS and non-NHS websites. This privacy policy applies to CNWL only.
Following a link to another website
When you go to another website, read the privacy policy on that website if you want to know what it does with your information. CNWL doesn’t pass on any of your personal information to other websites.
Following a link to this site from another website
When you come to this site from another website, the Trust may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to this site if you want to know about this.
These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.
Third-party website content
We embed external content from third-party websites such as Youtube and Vimeo including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.
Under the Data Protection Act, CNWL must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site.
There are some cookies necessary to this site functioning, such as interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section.
We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section.
You can find more information on managing and deleting cookies on About Cookies.
Necessary cookies
The following cookies are necessary to our site functioning.
| Cookie | Purpose | Expiry |
|---|---|---|
| cookieconsent_status | Persistently records your option regarding additional cookies. | 1 year |
Necessary accessibility cookies
The following necessary cookies allow the functions within our accessibility toolbar to work optimally.
| Cookie | Purpose | Expiry |
|---|---|---|
| accessibility-controls | Records option regarding additional cookies. | End of browsing session |
| saveFontSize | Allows the website (CMS) to record if the user’s font size selection. | End of browsing session |
| contrast-mode | Allows the website (CMS) to record the user’s contrast mode selection. | End of browsing session |
| googtrans | Allows the language of page content to be changed and records the language selected. | End of browsing session |
Additional cookies
The following third-party cookies are used for analytical and media purposes.
If you do not accept use of these additional cookies, some third-party media content – such as YouTube, Vimeo or Google Maps – may not load on this website.
Analytics cookies
In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics.
You can read Google’s extensive information on data practices in Google Analytics.
You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on.
| Cookie | Purpose | Expiry |
|---|---|---|
| _ga | Distinguishes user for Google Analytics. | 2 years |
| _gid | Distinguishes user for Google Analytics. | 1 day |
| _gat | Throttles request rate for Google Analytics. | 1 minute |
| _ga_{ID} | Persists session state for newer versions of Google Analytics. | 2 years |
| _gat_gtag_UA_{ID} | Persists session state for older versions of Google Analytics. | 1 minute |
| __utma | Distinguishes user and session for Google Analytics. | 2 years |
| __utmb | Determines new session or visit for Google Analytics. | 30 minutes |
| __utmc | Determines new session or visit for Google Analytics. | End of browsing session |
| __utmz | Stores traffic source for Google Analytics. | 6 months |
Embed cookies
We may use embeds from YouTube, Google Maps or Vimeo on our site to display content. That content uses the following third-party cookies. Where possible, we will use privacy-oriented settings to ensure as few cookies as possible require consent.
These additional cookies that remain, and the content from which they stem, will not display on the site unless you choose to ‘Accept additional cookies’.
| Cookie | Source | Purpose | Expiry |
|---|---|---|---|
| CONSENT | YouTube (.youtube-nocookie.com) | Google cookie tracking consent with analytics and/or ad integration. | 2 years |
| CONSENT | Google Maps (.google.com) | Google cookie tracking consent with analytics and/or ad integration. | 2 years |
| __cf_bm | Vimeo (.vimeo.com) | Vimeo ClouldFlare layer which filters out requests from bots. | 30 minutes |
Captcha cookies
We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms.
| Cookie | Source | Path | Purpose | Expiry |
|---|---|---|---|---|
| _GRECAPTCHA _grecaptcha |
Google (www.google.com) | /recaptcha | Provides risk analysis to Google spam protection. | 6 months |